Sorry to keep asking banal questions as a newbie.
I had phoned NowTv up about a week and half ago to report my phone goes dead when someone ends a call to me. It's only several seconds later that you hear the dial tone.
The person on the phone said it can take 5 days to fix a technical problem but I've been sidetracked with other important tasks so unfortunately have not heard back from them since.
I have read on this community forum and on the main pages of the site that I might need to purchase a new landline to resolve the problem but I am not totally sure. I did try pluging the socket directly into the telephone socket as suggested by the site but it would not fit so I need to use the microfilter it came with.
Any help would be great guys.
So I am not sure if I can be much help. My understanding is that Now TV have to get OpenReach to organise its broadband network, which also applies to landlines.
All I can recommend is to give the broadband team another call.