Connecting Now hub to Openreach

[Nones2]

Hello, 

We have a NowTV hub, and an Openreach white box fitted to the wall. Can we connect the Now router to the Openreach box to get internet? Our Now router has a purple cable but I can’t see anywhere to connect that to the Openreach fitting. 

Apologies for the non-technical description- but if anyone could help would be appreciated! 

[Jayach]

If the Openreach white box is an ONT, no you can't use it.

https://www.bt.com/help/broadband/whats-an-openreach-modem-ont

If its a BT/Openreach master socket you can use it, but it might need the filter supplied with the Now hub.

https://www.bt.com/help/broadband/getting-set-up/home-networks/a-wired-home-network/what-type-of-mas...

Are you a new customer to Now?

[RoyB]

@Nones2 @Jayach 

My ONT doesn’t look much like any of those, though that is a Nokia modem peeking out through the window in the lid. So maybe this is what the Nokia offering really looks like?

[Jayach]

@RoyB 

From the BT page, I think this is your ONT, however it's been turned on it's side and has the cover open.

[RoyB]

@Jayach 

Indeed. Though my cover is a game of two halves, one of which opens readily, but the other is screwed shut, and Openreach’s assembly elves have kindly put a window in it, and made it pregnant 😛

[RoyB]

@Nones2 

Please stop me if I am saying what you know to be the bleeding obvious, but you have to sign up with an ISP to get broadband.

(We have had people who didn’t realise that).