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Broadband connection not working

Broadband connection is not working, it says connected without internet. This problem coming from last night. Customer care asked that it is downtime and will take 24-48 hours. How can I complete my office work ? Very difficult situation to solve this kind problem.Any help ?

2 Replies
Legend 5
Legend 5


Nothing we can do apart from tell you to contact the broadband team until it’s resolved.

Have you set your phone up as a hotspot?

FYI that I do not work for NOW, just a NOW customer trying to help


Now is domestic-grade broadband. If you require an office-grade service, you may need to change supplier.

For the moment though, you could run off a hotspot on your work-supplied mobile, or your own mobile and claim the cost on your expenses.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.