Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
kaushalko
Advocate

‎30-12-2022 15:53

Broadband connection not working

Broadband connection is not working, it says connected without internet. This problem coming from last night. Customer care asked that it is downtime and will take 24-48 hours. How can I complete my office work ? Very difficult situation to solve this kind problem.Any help ?

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎30-12-2022 17:01

@kaushalko 

Nothing we can do apart from tell you to contact the broadband team until it’s resolved.

Have you set your phone up as a hotspot?

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎30-12-2022 22:20

@kaushalko 

Now is domestic-grade broadband. If you require an office-grade service, you may need to change supplier.

For the moment though, you could run off a hotspot on your work-supplied mobile, or your own mobile and claim the cost on your expenses.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0