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Anonymous User
Not applicable

‎22-03-2018 14:33 - edited ‎22-03-2018 14:35

Broadband connection dropping for 2 mins every 10-20 mins

Hi,

 

firstly I am quite infuriated you don't have a contact telephone number to help me sort this. I tried live chat and just as they were starting to diagnose, the connection dropped.

 

Every 10-20 mins no website loads, connections to various servers is lost and when I try to reach a website in a new tab, I get the "NowTV is trying to repair your issue- this may take up to   minutes". Whilst this is happening the middle light of the three on my nowtv box is flashing orange (normally 3 green lights).

 

I am at my wit's end, this was advertised as a really good service yet by the second month of my contract it is already proving as bad as all the others?? 

 

Alex

 

EDIT: A further complaint, that we are advertised for 19 Mbps at our address and consistent speedtest results over the past month have shown just 2-3 Mbps. How can this be improved by an order of magnitude to where we are getting the speeds as advertised?

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1 REPLY 1
Andy
Legend 5
Legend 5

‎22-03-2018 14:36

@Anonymous User

 

Welcome to the forum. You can find the telephone number for the Broadband Team by going to your My Account > My Package page

https://account.nowtv.com/my-package

and click the Moving Home section.

 

I'd suggest giving them a call as they should be able to test the line and troubleshoot during the call.

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