Broadband Penarth

[jakeud]

Hi my Broadband cut out at 9:30 am this morning on a really important works call tried calling was advised 72 hrs till its fixed any updates on if its back up ? cheers 

[gavs82008]

@jakeud 

No staff post on here. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

To get updates you need to keep calling NOW, not a damn thing will be posted on here. Bear in mind NOW rely 100% on OpenReach, so it's up to them to pass any updates to NOW. 

There is a 2 working day thing until you are entitled to compensation. See this link.
https://help.nowtv.com/article/auto-compensation

[Shorty_18]

@jakeud i also live in penarth and been trying to get info since it cut out at 09.30 

[gavs82008]

@Shorty_18 

See this link for the number. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[RoyB]

@jakeud 

Now is domestic broadband, and perhaps not best suited to taking really important works calls 😢

But even the most resilient Business Broadband service can fail - though it will have a rather better SLA than 72 hours! - so you should ensure that in time of need you can switch fairly seamlessly to a hotspot on your mobile phone, to keep up your internet connectivity.