03-09-2016 18:16
05-04-2017 22:50 - edited 05-04-2017 22:53
@Anonymous User wrote:
I won't be renewing when the trial ends.
Hi @Anonymous User,
Just incase you didn't read the T&C's. You will have to officially cancel your 'free trail' or your subscription will roll over automatically and your registered card will be charged.
Cheers
15-05-2017 17:46
20-06-2017 21:12
I have the samsung ue40h6200akxu and cannot find the app in the app store. How do I locate it please?
20-06-2017 21:50 - edited 20-06-2017 22:05
Hi @Anonymous User,
The Samsung H models were released in 2014.
Please refer to the Watch NOW TV on select Samsung TVs topic which details which 2015 (and early 2016) models are supported...
Cheers
20-06-2017 21:51
@Anonymous User
According to this help guide below your Samsung TV is a 2014 model which is not currently supported for using the inbuilt nowtv app on your television.
https://help.nowtv.com/article/get-now-tv-on-my-device
http://www.samsung.com/uk/support/skp/faq/1052003
You may have to look at an alternative way of watching nowtv from the supported devices on the help guide list.
05-08-2017 17:05
Hi, I can't find the app on my smart tv. It is a 2015 model so should be supported as far as I can tell. Any help?
05-08-2017 17:14
@Anonymous User
Are you based in the UK or Ireland ?
What is the full model number of the Samsung 2015 TV ?
05-08-2017 17:24
UK it's UE32J4500AKXXU
05-08-2017 17:37 - edited 05-08-2017 17:39
@Anonymous User
I have just had a quick read of the help guide article of the Samsung smart TV's that the NowTV App supports where it mentions the JS & JU Range but no mention of the J series models ?
Here's the link for further information.
https://help.nowtv.com/article/get-now-tv-on-my-device
I would suggest if you open up the above link and click on the contact us button towards the bottom of the page to speak to a live chat advisor who will clarify if the Samsung J series TV's have the NowTV App feature.
05-08-2017 17:42
Yes I thought the same. I've been trying with the live chat for half an hour but it's saying that the agent is typing for ages. It doesn't seem to be working but it was just telling me the things on the website anyway.