Programes not loading on smart tv app

[Anonymous User]

I can’t seem to get any tv programs to load on my smart tv app. I’ve uninstalled and reinstalled it and there are no issues with the internet connection. 

Can anyone help?

[schnapps · Accepted solution]

Hi @Anonymous User 

Have you tried unplugging the power to the television and Router for say 2 minutes ?

Then restart the Router first (give it about 5 minutes) then switch the power on again on your television.

[Anonymous User]

It worked. Thank you!!!