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Anonymous User
Not applicable

‎22-04-2021 8:46

"unknown page error" on Samsung smart TV app

Hi,

 

A couple of days ago  the app on my Samsung smart TV started to give the "unknown page error" message when starting. My 4K box works fine and it is only the Now app on my TV that has an issue  (all  other streaming services are OK).

 

I suspect an issue with the app, as yesterday I saw "Now TV loading" instead of "Now loading".

 

Is there an issue and, if so, is there an ETA for a fix?

 

The box does not give out a proper Dolby Digital signal - so it's not a long-term solution for me.

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎22-04-2021 10:14

@Anonymous User 

You can try to unplug both your TV and router for a few minutes. This can often resolve the issue. 

FYI that I do not work for NOW, just a NOW customer trying to help
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