Hi and welcome to the forum,
In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
The code you have given is a Youview error code, usually this can be resolve by performing a reset on the box. The steps for this can be found on the Youview website here. If you have recordings you wish to keep we suggest on the last step you choose "2.Factory Reset , keep recordings".
NOW TV Team
Hi we have a you view box wired to the router....
Given that you have a YouView box. Can this topic be moved out of the LG forum sub-section and into the dedicated YouView forum sub-section?