cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Now TV not working

Hi, every time I go to watch sky movies with now TV it doesn't work, the film never loads and just says error? Can anyone help? It's not encouraging me to pay monthly after my free trial ends so would like some help please.
Thanks
Natalie
0 Thanks
Reply
6 Replies
Highlighted
Legend 5
Legend 5

Re: Now TV not working

Hi and welcome to the forum,

 

In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
Highlighted
Advocate

Re: Now TV not working

Hi, it's an app on my tv, I signed up for 14 days free trial of sky movies, then it will be £9.99 a month after that
Thanks

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: Now TV not working

Hi @natalie92

 

Thanks for the info, how are you connected to the TV? Wired/Wireless? What's the exact error code you get? Do you have issues on any other device? 

 

Cheers

Ranj

NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: Now TV not working

Hi we have a you view box wired to the router. The error code is V2015, and I haven't used now TV on any other devices
Thanks
Natalie
0 Thanks
Reply
Highlighted
Community Manager
Community Manager

Re: Now TV not working

Hi @natalie92,

 

The code you have given is a Youview error code, usually this can be resolve by performing a reset on the box. The steps for this can be found on the Youview website here. If you have recordings you wish to keep we suggest on the last step you choose "2.Factory Reset , keep recordings".

 

Thanks

 

Simon

NOW TV Team

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Now TV not working


@natalie92 wrote:
Hi we have a you view box wired to the router....

Given that you have a YouView box. Can this topic be moved out of the LG forum sub-section and into the dedicated YouView forum sub-section?

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
0 Thanks
Reply