I can't login to my now account on LG tv but I can on the computer.

[Anonymous User]

When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!

[4268]

So am guessing that you are now logged in on the TV ?

[Anonymous User]

Yes thank you!.x

[Anonymous User]

I can't log into now tv on lg tv can anyone shed some light on it please

[4268]

@Anonymous User  exactly what error is occurring does it say incorrect user name for example.

[Anonymous User]

When I enter my log in details and press to enter it just takes me back to log in page

[4268]

@Anonymous User  what model is your LG TV and what type of remote are you using?  Magic or Normal?

[Anonymous User]

It won't let me log in, I've got the right password and username but when I click sign in nothing is happening

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

In order to help you out, can you provide the following information: -

• What's your LG televisions 'Model/Type' number and 'Software Version' number?
  [Which can be found via: Support '?' -> Product/Service Info.]
• What's your NOW TV 'app' version?
  [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
• Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
  [Which can be found via: Support '?' -> Initialization of App]
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
• Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

Cheers

[Anonymous User]

Can someone help me . Trying to log in from my TV LG uf850v .

[SeeMoreDigital]

Hi @Anonymous User,

In order to help you, can you please provide the following information: -

• Are you an existing or brand new NOW TV subscriber?
• If you are an existing subscriber, when did you start having issues?
• What's your LG televisions 'Software Version' number?
  [Which can be found via: Support '?' -> Product/Service Info.]
• What's your NOW TV 'app' version?
  [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
• Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
  [Which can be found via: Support '?' -> Initialization of App]
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
• Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

Cheers