Using BT box to login

[Takahashi]

I've just signed up for the Now Entertainment offer but I'm having problems logging in. I'm using the app on BT Pro box and I already subscribe to Sky Sports as a bolt on. I think there might be some confusion about my account because when I attempt to watch a show I am presented with a menu showing me the various costs.

Also, I have to log out and then login everytime which is a pain. I'm assuming the BT box is defaulting to my BT account instead of my NOW account.

How can I get around this?

[schnapps]

Hi @Takahashi 

I believe if you are using a BT Youview or BT Pro box with a BT TV NOW bolt on subscription from what I gather it will automatically login either each power cycle or overnight with your BT TV login credentials should you have another seperate NOW account and sign in on their BT devices with the seperate second NOW login details.

Perhaps somebody who is a BT TV customer can confirm this and how it works.

Maybe if this is too much of a faff swapping accounts on the BT Pro box then look at something like a Roku or Fire Stick to use on the television with the secondary direct NOW Entertainment Membership (assuming your TV has a spare HDMI port on it or if it's a Smart TV doesn't have a native NOW App directly from the TV that you could use with your NOW Entertainment direct Membership).

[Takahashi]

That makes sense and I suspected something like that. My setup is a little bit awkward as I don’t use a tv aerial and have the BT box wired to the router. The TV isn't connected so it is not possible to watch TV without engaging the box. And I also have a soundbar so not quite straightforward.

I was intending to cancel this offer in any case once the month was up as that's when you have to pay the full amount for the HD boost.

In future I'll opt for the offers via the box, if there is any.

Thanks.

[schnapps]

Hi @Takahashi 

What is the make and model of the TV ?

If it's a Smart TV there might be a chance that it may have a native NOW App on it.

You don't need to use the TV aerial, but need to connect the Smart TV over the internet (either by wifi or Ethernet depending on what internet connectivity the TV has).

Also have a read of this NOW linked article below where you may already own another supported playback device (other than your BT Pro box) that you could hook up to your TV to use with your NOW direct Entertainment Membership.

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now 

[Takahashi]

Hi, TV is LG E6 (2016 Oled). It does have the NOW app but, like you said, would have to wire it up to the router. Will probably do that instead of faffing about changing passwords and such. Thanks for the link. Will have a read.

[RoyB]

@Takahashi 

I take it that’s a BT Pro box supplied by BT as part of an ongoing BT TV subscription, as you wouldn’t get the ‘TV over the internet’ feature on the Pro box otherwise.

But wiring the Pro box to the router, not having a TV aerial, and using a soundbar, don’t 

So you have the BT TV Sport package, but not Entertainment, where you took a direct Now offer.

You can cancel the Boost (do it now, it will still give you the month), but can you cancel the Entertainment? Check you didn’t sign up for a minimum term of six months, which is what the offer has been recently.

We know that BT keep grabbing back the BT TV account on the Pro box, and indeed, if they didn’t, the live Now Sports channels you can get in the BT TV EPG wouldn’t be available to you.

What we would like to know is whether BT will try to grab the BT TV account back on other devices, so please keep us posted on this 😛

[Takahashi]

Yes, ongoing subscription - have the SKY sports channels but not Entertainment. Got Entertainment yesterday for £1 per month for three months. Boost is only for a month. Will cancel these today just in case I forget. Can get these via the box but cost is £9.99 per month.

[schnapps]

Hi @Takahashi 

Yes cancel Boost straight away.

Though with the Entertainment side of things you need to cancel during month 3 of the offer (otherwise you may lose month 2 and 3).

I would personally leave it to roughly 5 to 7 days remaining left on month 3 for the Entertainment Membership itself to cancel and then during the cancel process you may or may not get a discount retention offer to stick around longer with an Entertainment Membership (which may be of interest or not).

[schnapps]

Hi @Takahashi 

Nice TV by the way (is this a 3D LG OLED TV) 👍.

Would have thought it would have a Wi-Fi option also to connect instead of hard wired (unless Wi-Fi is unreliable or not stable for you and you prefer Ethernet instead which would be my recommendation anyway).

[Takahashi]

Yes, 3D and wi-fi option, which I hadn't thought about so will have a look at that.