I can't login to my now account on LG tv but I can on the computer.

[Anonymous User]

When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!

[Anonymous User]

Hi @Anonymous User 

Thanks for your post.

There's currently an issue that's affecting some customers who are trying to sign into NOW TV on LG. 

We're looking into this and we're hoping to resolve it soon.

Please could you let us know the following. 

- LG Model Number

- Currently Installed LG Firmware

- Error Message on screen

Thanks,

Steve

NOW TV Team

[Anonymous User]

I am having the same problem with my toshiba tv. It comes up as login failed.

[Anonymous User]

Hi @Anonymous User 

Sorry to hear that you're experiencing this error.

Can you let us know what device you're currently using to view NOW TV on your Toshiba TV set ?

Thanks

Andy

NOW TV Team

[Anonymous User]

I am with talktalk tv and use a you view box to get now tv.I am subscribeing for now tv,but it has forgoton who I am and is going strait to the 14 day trial screen.I have forgoton my password but when I try to change my password it keeps telling me that the street that I grew up on is wrong and please enter it again.But I have no problem getting on now tv on my computer because the user name and password are already  there.

[SeeMoreDigital]

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@Anonymous User wrote:

I am with talktalk tv and use a you view box to get now tv.I am subscribeing for now tv,but it has forgoton who I am and is going strait to the 14 day trial screen.I have forgoton my password but when I try to change my password it keeps telling me that the street that I grew up on is wrong and please enter it again.But I have no problem getting on now tv on my computer because the user name and password are already  there.

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Hi and welcome to the forum,

Sadly you've posted your question within the LG Device forum sub-section and not within the dedicated YouView sub-section...

Cheers

[Simon-J]

Hi @Anonymous User,

When you reset your password you should be able to select  the option to have a reset sent by email with out answering the questions. Please try this option, restart the box and enter the new password.

Thanks

Simon

NOW TV Team

[Anonymous User]

Is there still a problem with logging in on LG as we can't today?  Frustrating as its the weekend and nothing on the Tele!

[Karl-F]

Hi @Anonymous User , 

Thanks for getting in touch, I'm sorry for any inconvenience this has caused. 

Can you please let us know if you are using either an LG TV or an LG Blu Ray player?

Can you please provide us with the model number of the device and whether or not you can sign in on another device? 

Kind Regards, 

Karl 

NOW TV Team

[Karl-F]

Hi All, 

Please see the link below for more information regarding signing in to LG Blu Ray player or Soundbar. 

http://community.nowtv.com/t5/NOW-TV-Service-Status/Some-customers-unable-to-log-in-on-LG-Blu-ray-an... 

If you are not having an issue with your Blu Ray player or Soundbar, can you please create a new topic and clearly state which LG device you are having an issue with and what exactly happens. 

Many Thanks, 

Karl

NOW TV Team