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Anonymous User
Not applicable

‎14-02-2015 19:50 - edited ‎14-02-2015 19:51

I can't login to my now account on LG tv but I can on the computer.

When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!

137 REPLIES 137
Anonymous User
Not applicable

‎20-07-2016 21:52

In response to Anonymous User's comment
BBC iPlayer and 5ondemand is working fine. I have hooked up a ethernet cable, restarted my router and still doesn't work.
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SeeMoreDigital
Legend 5
Legend 5

‎20-07-2016 22:08 - edited ‎20-07-2016 22:11

In response to Anonymous User's comment
@Anonymous User wrote:
... I have hooked up a ethernet cable, restarted my router and still doesn't work.

Bummer!

 

I hate to say it but maybe a you'll have to perform a factory reset' (which can be found via the 'Option' setting). I have to do it every-so often on my LG TV's when they become unstable. Which usually occurs after a couple software updates Smiley Surprised

 

Sufficed to say, a factory reset means you'll have to re-tune all your TV channels and you'll loose all your pre-sets. So make a note of them before you give it a go!

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Anonymous User
Not applicable

‎21-08-2016 18:40

Hello I have an lg smart to and it has now tv ap installed. However I can't seem to log into it. I am putting the correct user name/email and password in and get to the we will check you are not a robot screen and we just can not get passed that bit! It keeps saying user name or password incorrect
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Legend 5
Legend 5

‎21-08-2016 20:37

In response to Anonymous User's comment
@Anonymous User your user name is not your email.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Anonymous User
Not applicable

‎21-08-2016 20:41

In response to Anonymous User's comment
[email removed]
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Anonymous User
Not applicable

‎21-08-2016 20:42

In response to Anonymous User's comment
I know that's my user name on here!
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Anonymous User
Not applicable

‎21-08-2016 20:43

In response to Anonymous User's comment
It's says it can be user name or email
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Anonymous User
Not applicable

‎21-08-2016 20:49

In response to Anonymous User's comment
Thank u. It said user name or email address although only worked on user name🙈
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Legend 5
Legend 5

‎21-08-2016 20:58

In response to Anonymous User's comment
@Anonymous User wrote:
Thank u. It said user name or email address although only worked on user name🙈

It depends on how you set-up your NOW TV account 😉

Anonymous User
Not applicable

‎21-08-2016 21:04

In response to Anonymous User's comment
Thank you! Being dizzy I spent an hour trying with email! 😳😳😳🙈🙊
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