04-11-2015 12:47
Solved! Go to Solution.
25-10-2016 11:51
@Anonymous User
Welcome to the forum.
If you use the iPad to watch NOW TV on as well as casting to your Chromecast then both will be added as devices.
If you only want to use the iPad to cast then it won't be added as a device. The trick is to make sure you press the cast button before choosing what content you want to send, that way the iPad doesn't get added as a device. If you start playing the content first before pressing the cast button your iPad will be counted as a device.
If you didn't mean to do this you can go to your My Account > Manage devices page and delete the iPad from your list
http://account.nowtv.com/device-management
If you've already used up your change for the month you'll need to wait until next month, or you could have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.
10-01-2016 15:58
@Anonymous User you use the normal NOW TV app and make sure that you press cast before playing.
27-01-2016 24:02
02-02-2016 19:07
I just rejoined Now TV through a chrome cast offer. My limit was only one device, I didn't know about the Chrome Cast being counted as one device. I used my phone to play the video then streamed it through Chrome cast. That's when the whole thing stopped and kicked me out of Chrome cast. The message was that I had used my one designated device, my android phone. I realised that I have to connect the nowtv first to the Chrome cast before playing the movie. There is no more live chat to resolve this issue. I find this quite upsetting to watch big movies on a small screen.
02-02-2016 19:11
@Anonymous User you can have 4 devices on your account, so both your mobile and Chromecast will be fine, the problem is that as a returning customer you've reached the one new device each month limit.
You can reach Live Chat via this faq http://help.nowtv.com/article/Managing-Devices
at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
28-03-2016 24:09
29-06-2016 7:44
29-06-2016 8:54
@Anonymous User the Chromecast can be controlled by any device including your wife's phone. The limit is no different from having two NOW TV boxes connected to the TV instead of the Chromecast.
11-08-2016 14:11
Quite simple, cancel.
That is what i have just done. Chromecast as a device, whilst not allowing entertainment on bt tv, is quite franklly taking the P155.
25-10-2016 9:48
25-10-2016 11:51
@Anonymous User
Welcome to the forum.
If you use the iPad to watch NOW TV on as well as casting to your Chromecast then both will be added as devices.
If you only want to use the iPad to cast then it won't be added as a device. The trick is to make sure you press the cast button before choosing what content you want to send, that way the iPad doesn't get added as a device. If you start playing the content first before pressing the cast button your iPad will be counted as a device.
If you didn't mean to do this you can go to your My Account > Manage devices page and delete the iPad from your list
http://account.nowtv.com/device-management
If you've already used up your change for the month you'll need to wait until next month, or you could have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.