16-12-2016 22:26
17-12-2016 24:05 - edited 17-12-2016 24:09
@Anonymous User Hello 🙂
"4024" means your card has expired. Did you try to purchase the entertainment pass on the same day as the others? As that seems weird if you did.
I suggest, contacting live chat to see what is going on. (Make sure your card is valid too.)
http://help.nowtv.com/article/Change-Payment-Card
Click the link and click the green contact us button at the bottom. Then select "live chat".
Best on a PC/Mac.
Hours are 8am-midnight.