07-12-2015 16:45
23-01-2016 9:12
@Anonymous User your voucher with your PlayStation would have only been for the entertainment pass. The £9.99 charge is for a movie pass which you've additional taken out. £6.99 might be entertainment, but might be a day sports pass, again this wouldn't be included with your voucher.
You can see exactly what you've purchased in your Purchase History
23-01-2016 9:32
23-01-2016 9:47
@Anonymous User
Your only chance is LIVE CHAT
http://help.nowtv.com/article/None-of-the-above-vouchers-and-offers and click Contact Us - blue box bottom left
23-01-2016 15:26
24-01-2016 15:30 - edited 24-01-2016 15:31
Hi @Anonymous User
Thank you for your post
I have emailed you directly regarding this
Regards
Sue
NOW TV Team