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Advocate

Re: nowtv wont work on my laptop

its windows 10 dont have anti virus and by internet is with nowtv

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NOW TV Team (Retired)

Re: nowtv wont work on my laptop

Thanks for that information @Amandawood42.

 

Is the error happening with everything your trying to view ?

 

Can you make sure that your graphics card drivers are upto date on your machine please ?

 

Thanks

Andy

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NOW TV Team (Retired)

Re: nowtv wont work on my laptop

Hi @jackherbert1845

 

Sorry to hear that you are getting this error message when trying to use NOW TV.

 

Can you try the steps outlined in this post here please.

 

Let us know how you get on.

 

Thanks

Andy

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Advocate

Re: silverlight on windowws 7

hi rich...are you still any good with now tv? the other day i installed a windows update...after my laptop said id reached too many devices and to delete one.it showed 2 laptops so i deleted the old one (but both were the same).since then i am unable to watch anything on my laptop but does work on the now tv boxes.it just shows a black box in the normal screen that shows the picture. when i try to go into now tv help for this particular subject it saays http error 404.ive tried speaking to now tv for 2 days and am waiting for the technical manager to contact me.......still!!!!!! ive had hours of tryin to help,reinstalling software, restarting.no joy.it also doesnt remember my password in the sign in box, with the username, which it has always reemebered until this same point.can you please give me any suggestions?????????????????????????thank you...help pleaase

 

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Legend 5
Legend 5

Re: silverlight on windowws 7

Hi @tdon3,

 

If you require your device counter to be reset, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them... They're usually pretty quick at resolving such things Smiley Wink

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Advocate

Re: nowtv wont work on my laptop

HI. iv tried all of what has been said on all messages that have been replied to but nothing seems to work. have you ever wondered it could be something in your programme. netflix, chn4, youtube and so on all work. the only one that doesnt is now tv. the old version of silverlight worked fine but the updated version doesnt, isnt it ment to be better?. its been rather annoying so if you have any other ways with out saying to rety the others that would be very helpful. thanks

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Advocate

Re: nowtv wont work on my laptop

As you say, Darren, everything else works after an update but NOW TV always has problems. Why do you think that is? Their excuses are just that..........bullsh*t. I have been very patient in the past but I am beginning to lose it.

 

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NOW TV Team (Retired)

Re: silverlight on windowws 7

Hi @tdon3

 

Thanks for getting in touch with us.

 

I believe you've since been in touch with us via live chat.

 

If you need any further help please don't hesitate to get back in touch 🙂

 

Thanks

 

Rob
NOW TV Team

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NOW TV Team (Retired)

Re: nowtv wont work on my laptop

Hi @darenrussell

 

Thanks for getting in touch with us. I'm sorry to hear you're having Silverlight issues.

 

Could you try:

 

  1. Close all open browsers - including this window. (You might want to copy or note down these steps first.)
  2. Press and hold the Windows key and press R at the same time.
  3. Type %programdata% then select OK.
  4. Open the Microsoft folder.
  5. Open the PlayReady and/or PlayReadySilverlight folder.
  6. Right click on mspr.hds and select Delete.
  7. Finally, close and reopen your browser and try to play NOW TV again.

If the PlayReady and/or PlayReadySilverlight folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt. 

 

Are you using Windows 8.1 or above? You may find you prefer our Windows App.

 

Please let us know how you get on 🙂

 

Thanks

 

Rob

NOW TV Team

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Advocate

Re: nowtv wont work on my laptop

Hello, I have subscribed to NOW TV, followed the instructions by downloading both Firefox and Silverlight (I am using a HP EliteBook 840 G2).

 

Everytime I attempted to watch a show through Firefox, a messages appears saying: "There appears to be a problem with your Silverlight configuration. Please go to nowtv.com/help". I cant understand why there are any issues with Silverlight. Ive checked the NOW TV service status and it says "Everything looks good". I Followed the Troubleshooting link which said "TTP Error 404: Not Found - Well this is embarrassing, we can't find the resource you've requested".

 

Ive now uninstall Silverlight, rebooted my PC, reinstalled Silverlight and im still having the same issues.

 

Thanks, Kat

 

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