When are we going to get a working Windows 10 app?

[Anonymous User]

So, brand new windows 10 machine, straight out the box, and the app won't let me login. Wouldn't mind but had this problem for months now, to the point where I gave up on my old laptop. Password is obviously ok (I'm logged in via web fine). Fed up of 'install this, uninstall that ###### that gets peddled out every time someone has issues, it's an absolute joke. I don't understand how you can be so incompetent in terms of the basics - everyone else manages ok. Just sort your act out, theres been issues with your app since the beginning - it's an absolute joke..

[RoyB]

@Anonymous User 

What make and model of laptop, and what CPU? There has been a suggestion that Intel CPUs work, AMD CPUs don’t.

But whatever, NowTV have inexplicably abandoned the much superior (when it works!) Microsoft Store app in favour of the browser/player kludge, instead of putting in the SMOP to sort out why the Store app works perfectly for some people, and not at all for others 😥

[Anonymous User]

Definitely Intel (i5) - not sure what you mean about the browser player though, if it try to watch something, I get a 'no app available message' - even though NOWTV app is installed, forces me to go to the store, and then says 'no app found' 

###### and elbows spring to mind

[Anonymous User]

Hang on, some content plays in the browser, some still tries the app..... 🏳️

[RoyB]

@Anonymous User 

Thanks for the Intel intel.

Is there a confusion here, though?

The MS Store app is completely standalone, and the Player that comes as part of the browser/player combination is something quite different that you are offered the download of when you are on the NowTV website, in the browser, and you try to play a programme.

You still get told in the browser that you need the Player, even after you have downloaded it previously, but you should have a button with the option ‘I already have this’ there, so you just press that.

This is one of the kludgy things about the browser/player, you would think it could just look for the Player and be seamless if it found it there, only offering you the download if it wasn’t.