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How to download Now TV Player when I can't access the Windows App Store

This is driving me completely mental.

 

I have been getting a f20000 error when trying to watch Now TV.

 

To cut a long story short, I've uninstalled the Now TV Player to see if reinstalling it would help. However, when I follow Now TV's directions - sign in, click on a programme, download the Player - I don't get a direct download link to the Player as I did before. I just get a link saying "Look for an app in the Store". When I click on that, it just comes up with a green screen with the Store logo on it that never actually opens the app store.

 

Is there somewhere else to download the Player from?

 

I'm using Windows 8 and Mozilla Firefox.

 

Thanks to anyone who can help!

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Re: How to download Now TV Player when I can't access the Windows App Store

@popocatepetl

 

Firstly i am not clued up on using NowTV with Microsoft Windows 8, so apologies in advance if my post doesn't help.

 

Anyway, just a thought have you tried Silverlight with Internet Explorer IE11 instead of using the NowTV player ?

 

Here's a help guide in the link below about watching NowTV with IE 11 on the Silverlight playback platform.

 

https://help.nowtv.com/article/google-chrome-silverlight-compatibility    

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Re: How to download Now TV Player when I can't access the Windows App Store

@popocatepetl  try this https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Re: How to download Now TV Player when I can't access the Windows App Store

Hello there

Thanks for taking the time to reply! I've just tried doing the IE/Silverlight thing, but when I try to sign in on IE, it keeps taking me back to the Sky sign-in page. I don't suppose you know how to get it to log me in, do you? I'm at my wits' end...

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Re: How to download Now TV Player when I can't access the Windows App Store

Thanks for the link!

 

When I try to install the Now TV app, I get a screen asking me to set up a Microsoft account. I have no idea what a Microsoft account is or does, and don't want one. Do you know how to watch Now TV without creating a Microsoft account?

 

With thanks

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Re: How to download Now TV Player when I can't access the Windows App Store

@popocatepetl

 

Unless you are using Windows 8.1 or above you won't be able to use the NowTV app from the Microsoft Store.

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Re: How to download Now TV Player when I can't access the Windows App Store

Yes, it is Windows 8.1.

 

Do you know the answer to the sign-in problem with IE? Why does it just take me back to the sign-in page? 

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Re: How to download Now TV Player when I can't access the Windows App Store

@popocatepetl

 

Your first post said that you was using Windows 8 on your PC, hence the reason why i mentioned Windows 8.1 using the NowTV app from the Microsoft Store.

 

Anyway it doesn't matter.

 

Unfortunately i can't help with Silverlight, because i don't use a PC watching NowTV.

 

Why don't you setup an Microsoft Store Account (it's free of charge) and try the NowTV app suggested by @4268.

 

Perhaps somebody more conversant with Windows PC's on the forum can assist you further.

 

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Re: How to download Now TV Player when I can't access the Windows App Store

Sorry for the confusion! The big logo says Windows 8; it was only when I went into Properties that I saw it is 8.1

 

 

As above, I have no idea what a Microsoft account is or does, and don't want one. It's asking for all kinds of nosey details, and saying that I will then have to use a new password to sign into my device(?!) 

 

I used to be able to use Now TV through Chrome; then that stopped working. Then I was able to use it through Mozilla; now that has stopped working. And now I've installed IE and Silverlight, and that won't work either.

 

I don't understand why I can't just click on a link that automatically installs the Now TV Player, as I could just a few weeks ago, instead of setting up extra accounts with other companies that I don't want to deal with.

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Re: How to download Now TV Player when I can't access the Windows App Store

@popocatepetl

 

Perhaps try NowTV Live Chat on the link page below, hopefully they can assist you further.

 

https://help.nowtv.com/contact-us/silverlight-installation-issues

 

Sorry i couldn't help.

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