Device Limit Reached

[Anonymous User]

after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account

[Anonymous User]

@Anonymous User & @Anonymous User ,

Thanks for getting in touch with your posts. Having investigated further, this issue should now be resolved!

Please try again and let us know how you get on?

All the very best,

Michael

NOW TV Team

[Anonymous User]

Same thing has occourd again.

Two free slots but it wont allow me to add any devices!

Can you please reset again???

John

[Anonymous User]

Hi @Anonymous User

Thanks for posting.

This should now be resolved.

Hope that helps.

Rich

The NOW TV Team

[Anonymous User]

I have only one device registered , I now have an error message that device limit has been reached and therefore cant watch anything. Am I really expected to pay for a service that I cannot access. I have read the Managing Device guides and had previously removed 2 devices however never had 4 registered from initial sign up - I need the account reset or I am paying for a blank screen - please help

[Anonymous User]

@Anonymous User sounds like you had 3 devices and deleted them all in the past and have now readded one. This takes you to the "had 4 devices on your account" limit which then only allows one device change per calendar month. 

The quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).

[Anonymous User]

Just a quick thank you - got it reset! - 

[Anonymous User]

Hi

Anyone that can help!

I'm having the same issue, I have three available spaces but am still being told maximum device allowance reached. I only have my youview box registered.

Sorry to use this post but I can't see how to start a new one!

Thanks

[Anonymous User]

@Anonymous User as above, the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).

[Anonymous User]

Hi, just received the message. I cleared out my devices, so I had only the now TV box as registered device. My android tablet registered shortly after that, but not my Dell XPS 18 windows 8.1 machine. It just won't play, and message will receive again, but I have 2 free slot for devices. Why does not play? Unfortunately, I do not have too much time to watch movies, but when I want (as I pay for it), it would not work. Very dissapointed.

[Anonymous User]

@Anonymous User once you had four, you can only fill an empty slot once a month. It sounds like by clearing out your devices you've reached this stage. 

If you want to use your laptop in April, the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).