Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- NOW Community
- Player & App
- PC & Mac
- Device Limit Reached
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Follow discussion
- Subscribe
- Mute
- Printer Friendly Page
Anonymous User
Not applicable
07-06-2013 21:33 - edited 06-01-2014 12:22
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable
07-06-2013 21:43
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi dragonheat,
Thank you for your message.
We're sorry to hear that you are having this issue. I have reset your devices so you should be able to play out movies again.
Kind Regards,
Leon
NOW TV Team
524 REPLIES 524
Anonymous User
Not applicable
27-10-2013 18:30
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
i have a paid subscription and i get the device limit reached on both my devices and now cant watch now tv on anything !!!!
help !!!!
Anonymous User
Not applicable
27-10-2013 18:51
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I've reached my device limit but can't see how. I'm trying to watch on the laptop that was my first device to connect, but can't. My account is showing 3 pcs plus 1 tv. One of the pcs (I think) is a tablet that won't work with nowtv anyway, so I'd like to remove that, but i'm not sure if that's pc 1,2 or 3. I daren't remove anything in case I remove the wrong one and can't use any device.
Help?!
Anonymous User
Not applicable
27-10-2013 19:22
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi monk and RP-D,
We've made a change so you can continue with the service but please go to the following link for more information about device management.
Thanks,
Mo
NOW TV Team
Anonymous User
Not applicable
27-10-2013 21:45
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Device limit error here also. A bit of a pain!
Anonymous User
Not applicable
28-10-2013 11:17
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi AshWatkins,
Thank you for your post and sorry to see you have a bit of an issue with your devices. You can manage your own devices from My Account. You have up to 3 changes per month and can choose up to 4 devices.
Kind regards,
Aylin
NOW TV Team
Anonymous User
Not applicable
28-10-2013 14:08
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Yes, I made one change last night, removing a PC. But I was getting device limit issues before I did that. And the problem is still persisting until even now, I though even if this PC had gone from the devices list, the removal of an old one would make room for this to replace it. I can watch on my phone, but not on my PC.
Anonymous User
Not applicable
28-10-2013 15:14
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi AshWatkins,
Thanks for your reply. I've sent you a private message with some account details, hopefully this will help.
Kind regards,
Aylin
NOW TV Team
Anonymous User
Not applicable
28-10-2013 15:53
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Thank you. 🙂
Anonymous User
Not applicable
27-10-2013 21:53
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Hi Mo
Thank you for making the change. I did visit the page you linked before
putting a message but it didn't help at all. In fact, it acknowledged that
not being able to name the devices might be a limitation, and didn't
mention anything regarding the same device being given more than one
allocation, as seems to be the case for a number of customers. Perhaps
improving the page would reduce the number of enquiries like this that you
have to deal with?
Thanks
Thank you for making the change. I did visit the page you linked before
putting a message but it didn't help at all. In fact, it acknowledged that
not being able to name the devices might be a limitation, and didn't
mention anything regarding the same device being given more than one
allocation, as seems to be the case for a number of customers. Perhaps
improving the page would reduce the number of enquiries like this that you
have to deal with?
Thanks
Anonymous User
Not applicable
28-10-2013 19:45
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I have read through this blog and feel assured that the issue other people have had is exactly what I am experiencing. I watched a film on my MacBook but the had to travel, so I used my iPad to watch movies... Now it says I have used my device limit, even though there is currently only 1 visible.
Help
Amearns21
Help
Amearns21
Related Content
