07-06-2013 21:33 - edited 06-01-2014 12:22
after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account
Solved! Go to Solution.
07-06-2013 21:43
Hi dragonheat,
Thank you for your message.
We're sorry to hear that you are having this issue. I have reset your devices so you should be able to play out movies again.
Kind Regards,
Leon
NOW TV Team
17-03-2015 10:34
@Anonymous User & @Anonymous User ,
Thanks for getting in touch with your posts. Having investigated further, this issue should now be resolved!
Please try again and let us know how you get on?
All the very best,
Michael
NOW TV Team
19-06-2015 11:11
Same thing has occourd again.
Two free slots but it wont allow me to add any devices!
Can you please reset again???
John
19-06-2015 18:55
Hi @Anonymous User
Thanks for posting.
This should now be resolved.
Hope that helps.
Rich
The NOW TV Team
21-03-2015 14:54
I have only one device registered , I now have an error message that device limit has been reached and therefore cant watch anything. Am I really expected to pay for a service that I cannot access. I have read the Managing Device guides and had previously removed 2 devices however never had 4 registered from initial sign up - I need the account reset or I am paying for a blank screen - please help
21-03-2015 15:17
@Anonymous User sounds like you had 3 devices and deleted them all in the past and have now readded one. This takes you to the "had 4 devices on your account" limit which then only allows one device change per calendar month.
The quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
21-03-2015 15:24
Just a quick thank you - got it reset! -
27-03-2015 8:09
Hi
Anyone that can help!
I'm having the same issue, I have three available spaces but am still being told maximum device allowance reached. I only have my youview box registered.
Sorry to use this post but I can't see how to start a new one!
Thanks
27-03-2015 9:30
@Anonymous User as above, the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
05-04-2015 22:32
Hi, just received the message. I cleared out my devices, so I had only the now TV box as registered device. My android tablet registered shortly after that, but not my Dell XPS 18 windows 8.1 machine. It just won't play, and message will receive again, but I have 2 free slot for devices. Why does not play? Unfortunately, I do not have too much time to watch movies, but when I want (as I pay for it), it would not work. Very dissapointed.
05-04-2015 22:35
@Anonymous User once you had four, you can only fill an empty slot once a month. It sounds like by clearing out your devices you've reached this stage.
If you want to use your laptop in April, the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).