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Anonymous User
Not applicable
‎23-11-2020 12:59

SportsPass is not working, despite money being taken from my bank account

Hi,

My SportsPass is not working, despite money being taken from my bank account each month?

It keeps saying "Pass Required"?

 

I get nowhere with the Bot, it does not take this issue into account, and I cannot find any customer services telephone numbers?

 

Is anyone able to assist at all?

 

Thanks in advance.

0
1 Reply
schnapps
Legend 5
Legend 5
‎23-11-2020 13:25

Hi @Anonymous User 

 

Try this link to reach NowTV live chat (click on the green online chat button) where there will be a real person on the end of the web chat service from NowTV.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

Out of curiosity do you have multiple devices and if so is the same message appearing on all of them ?

 

Also assuming your monthly pass is not the mobile sports pass version.