23-10-2020 19:00
Is there any update on the ongoing issue with the NOW TV app on YouView boxes with picture freezing and breaking up the last time I heard they were BT was investigating it and and the NOW TV technical team was working on it because they found a problem on the 4K boxes that say last time I've heard anything
18-11-2020 13:54
I’m still having issues, sound drops out on live sports and then comes back, this is a regular thing. I also have issues with screen dropping out.
but on The Now TV box there are no issues.
As BT & Sky are now much closer you would think they would sort this....
19-11-2020 11:54
This link will indicate that to find out any updates/issues with BT NOW TV customers you will need to contact BT directly.
https://help.nowtv.com/article/bt-support
20-11-2020 9:27
I don’t use the service through BT, I use the app on the BT box, so I guess the issue is with Now rather than BT.
20-11-2020 10:38
Have you deleted the app and reinstalled it by any chance??
20-11-2020 10:43
Sadly the BT YouView box won’t let you delete apps, you can’t even force an update. Very closed ecosystem....
20-11-2020 11:21
Interesting, ok. So what about setting the box back to factory settings? Is it possible to do this?
If not then I would head back to BT as the box is at fault.
20-11-2020 17:52
Again tried & makes no difference. I’m sure at some point it will all get sorted.
If & when the Apple TV app gets updated & accepts the Now TV Boost I’ll use that instead.
my game is, which will get mended first... 🙂
23-11-2020 8:11
As another option for the BT box you can jump onto Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure click "chat to an advisor"
For Apple TV, I would say that this is a better shout as it offers a vast more range of apps than YouView boxes. Something is absolutely on the horizon.