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Billious
Advocate

No sky news on mobile app

When I watch live tv on now app on iPhone sky news just comes up with something went wrong. I have a works phone which is android and it works fine. I normally tether my ipad but that’s the same. Is there a problem with the app on iOS. I’ve used it for ages without a Problem until now 

3 Replies
gavs82008
Legend 5
Legend 5

@Billious 

Have you tried deleting and reinstalling the app on the iPhone? 

Make sure your private relay is switched off.

https://support.apple.com/guide/iphone/protect-web-browsing-icloud-private-relay-iph499d287c2/ios

What happens if you use your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Billious
Advocate

Thanks but yes I’ve deleted I’ve reinstalled I’ve tried Everything even the personal relay.

gavs82008
Legend 5
Legend 5

@Billious 

Jump onto live chat and report the issue with NOW. 

Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support with pictures etc. see the below picture for the email address.

911BA4D7-2040-4E7C-8985-BC7932022320.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help