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Andrew938
Advocate

Now TV App Samsung Smart TV stuck on Consent to Cookies page

My Samsung smart TV

"NOW" TV app is constantly stuck on Consent to cookies page and will not let you progress beyond it.

Have tried turning off and on the TV and the Internet router

Have also tried resetting the TV and deleted the app and reinstalled it

But all Have not worked 

So am unable to access an app that I'm paying for 

3 Replies
gavs82008
Legend 5
Legend 5

@Andrew938 

See this thread. Many people reported, your best to report directly using the methods indicated.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Cookie-Consent-error-on-Samsung-TV/td-p/59282...

FYI that I do not work for NOW, just a NOW customer trying to help
Andrew938
Advocate

Thanks but that didn't work as I have trawled the forum for help.

I've reported it on live chat who have still not received any answers 

Hinch
Newbie

I’m having the same problem. Have you been able to resolve this yet?