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SeeMoreDigital Legend 5
Legend 5

Re: Sky cinema 2 month pass

Hi @fluffy54,

 

No you don't get charged for using 'Live Chat'.

 

Those particular charges relate to the NOW TV billing system checking the validity of your card and your account. All of which will be refunded 😉

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
schnapps Legend 5
Legend 5

Re: Sky cinema 2 month pass

@fluffy54

 

By any chance did you take out the £1 entertainment and cinema trial Promotional Offers for new nowtv customer back on the 31/5/17 ?

 

When you go to My Accounts > View My Bills it should say what the £1 each charge are for. 

fluffy54
Mentor

Re: Sky cinema 2 month pass

Ah,right!  Thank you for clarifying that.  And thank you for the speedy reply.

 

 

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fluffy54
Mentor

Re: Sky cinema 2 month pass

No, i didn't take any trial offers.

The actual wording on my credit card statement states......."NOWTV.COM BILLING HELP SKY GBR"      and there are 2 instances of this both dated 31/05/2017.

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schnapps Legend 5
Legend 5

Re: Sky cinema 2 month pass

@fluffy54

 

Have you received your latest credit card statement for end of June ?

 

If so, have these two £1 charges been credited back onto your card ?

 

It's been a while since i have been pro activate on the forums, but i thought the Authentication charge was 10p which would be automatically re credited back onto your bank card (unless NowTV have changed the charge from 10p to £1).

 

Perhaps if the 2 number £1 charges don't show up on your next credit card statement has a refund then maybe drop nowtv an email on the link page below.

 

https://help.nowtv.com/contact-us/what-payment-cards-can-i-use 

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fluffy54
Mentor

Re: Sky cinema 2 month pass

Thank you shnapps. My latest cc statement is due any day now, so i will wait & see what the situation is then.

 

 

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Dawn2017X
Advocate

Re: Sky cinema 2 month pass

Hi I have been charged 9.99 after entering a free 2 month sky cinema pass.

 

 

Can this be sorted please.

 

Dawn

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Nesbit42
Advocate

Re: Sky cinema 2 month pass

Hi everyone,

Also just received now tv box with 2 month free pass and it is giving me the impression that I will be paying after just 1 month. Who do I contact?

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schnapps Legend 5
Legend 5

Re: Sky cinema 2 month pass

Hi @Nesbit42

 

Did you check the pass duration on the box or App on your phone ?

 

If so they don't have the ability to look more than one month in advance Smiley Sad

 

The best way to check the full duration of your passes or vouchers is to go to the NowTV website with your internet browser and click on My Account > My Passes.

 

Whilst checking My Passes make sure the voucher code was successfully added to your account.

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Nesbit42
Advocate

Re: Sky cinema 2 month pass

Ok thanks for quick response
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