15-12-2019 11:31
I've had an email this week saying I've had a month's free now tv sports pass added to my account. But nothing has been added I've checked everyday is there anything I can do.?
15-12-2019 11:41 - edited 15-12-2019 11:42
Hi @Anonymous User
I am assuming the email address that you received the one month sports pass offer on, is the same email address when you signed in on here when checking all your passes on your account by going to the My Account > Passes & Vouchers section ?
Was the free one month sports pass offer a Mobile pass ?
If so and you manage to find the free pass, then you can only use a smartphone with it using the NowTV App on the phone and watching only one of the five Sky Sports channels permitted with a Mobile pass which is Sky Main Event, Premier League, Action, Arena, Racing & News.
If there is no sign of the free pass then pop over to live chat for further assistance.
Do you want a link for live chat ?
15-12-2019 12:15
15-12-2019 12:18
Hi @Anonymous User
Open this link page below and click on the small green arrow directly underneath How to Get in Touch, then once the live chat button appears on screen click on it to open a online web chat with a NowTV advisor.
https://help.nowtv.com/gb/get-in-touch/now-tv-passes/vouchers-and-offers
Should the live chat button not open for you, then try a different internet browser with it's adblocking software switched off (MS Edge works for me).
17-12-2019 23:27
Hello. I had a 5 months free sports channels pass and I redeemed it online. After I entered my bank card details the transaction went through and they said I’ll get an email with my order so I can start watching it but the email never came and every time I try to watch it it doesn’t work.
can I have a link for a live chat so I can get someone’s help, please?
18-12-2019 22:36
@Anonymous User
You will find the link in the posting directly above yours.