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Anonymous User
Not applicable

Wrong address

I had an email telling me I could get a fire stick, ordered one but it didn’t have my address number so it was returned back to sender. How to contact to sort this?! Live chat is a bot that doesn’t help. Is there some kind of email? 
thanks

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

What you are getting with the “bot” is not Live chat. It’s more of an attempt at a helpful bot like how Amazon does. 

To get Live chat where you speak with someone you want this link

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help