Now Tv error message

[Anonymous User]

Hello, 

Yesterday I changed my password for now tv and I am now receiving an error message when trying to access the app ‘Network problem- sorry we couldn’t connect you to Now’ even though I am connected to a network. Appears to be a technical error, please can someone advise how to get this working ? 

[schnapps]

Hi @Anonymous User 

What playback device are you using with the error message ?

Does it effect all your playback devices when watching NOW ?

Have you tried temporary disconnecting the power to your playback device and Router ( even if the Router is running ok).

If you have mobile internet data can you temporary test with your mobile data using your phone has a wifi hotspot.

Also who is your ISP ?