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Anonymous User
Not applicable

Error code

Anyone know how to sort the following issue: 

Error code: VSF:SHAKA_ERROR_3016

 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try deleting and reinstalling the app?

 

Unplug both your TV and router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

5 REPLIES 5
RoyB
Legend

@Anonymous User 

Some context would be nice; what device are you getting this error on, and what were you doing when it occurred (or doing to provoke it!)?

In the meantime, try putting the error into a Google search, or a search on this Community, which will turn up:-

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Samsung-TV-display-error-code-quot-VSF-Shaka-Error-3016-quot/td-p/578284

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Sorry, just on our LG tv. When we try to watch a movie or the entertainment channels we get this error. Yet 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Try deleting and reinstalling the app?

 

Unplug both your TV and router for a few minutes.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you so much….didn’t even think to do this! 

jamie-b
Newbie

@gavs82008 

Thanks reinstall worked for me