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Anonymous User
Not applicable

Samsung TV display error code "VSF:Shaka_Error_3016"

I am using a Samsung Smart TV which was working normally. This morning, it suddenly not playing any video, despite the internet connection is intact and I can still browse through the content lists of every app. I tried the BBC iPlayer, NOW TV, YouTube, DW, ITV and all of them just showed "error" and one of the app displayed the code "VSF:Shaka_Error_3016". 

 

The strange thing is I can play videos on other devices but just the TV got problems. Does anyone know how to solve the issue or who shall I contact to seek help?

 

Thanks! 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try clearing the app cache and data

https://www.windowsdispatch.com/clear-app-cache-cookies-samsung-smart-tv/

 

Then unplug both your TV and router for a minute or two.

 

FYI that I do not work for NOW, just a NOW customer trying to help