Hi @Anonymous User
When you go to My Account > Manage Account > Bills & Payments whilst logged in on here what does it show for the breakdown of the £85 charge ?
Is it one charge for the month or a number of separate payments across the month for various TV Passes and possible Broadband & Phone costs if you also have NowTV Broadband.
Your best option is to get in touch with NowTV live chat or drop them a message on their web form (both communication methods on this link page below).
https://help.nowtv.com/article/how-to-submit-a-complaint
