Error code CVF:-11839:-12913

[Doglover]

I’ve just signed up to Now TV and can’t seem to watch anything. I keep getting: Error code CVF:-11839:-12913.

Any idea what this means?

[gavs82008]

@Doglover 

What device?

When you say anything, is that live TV or on demand or both?

[Doglover]

I’ve only subscribed to the movies and it doesn’t seem to let me watch anything. It’s through the app on an iPad Pro.

[Doglover]

I’ve only subscribed to the movies and it doesn’t seem to let me watch anything. It’s through the app on an iPad Pro.

[deMelo]

Had the same error tonight, drove me mad. Seemed to be because iPhone was waiting an update. All ok now. 

[TW1]

Hi. I’ve currently got this same problem. I can watch on other devices but not on my personal iPhone. I’ve logged out, updated the app. But nothing has worked. Did you figure out the problem? 

[Doglover]

Yes I just turned my iPad off for a few minutes and then on again and it worked! 

[TW1]

Haha thanks. That just worked for me. Online chat said my location was showing in a different country. So switching my phone off must have reset my location.