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Doglover
Mentor

Error code CVF:-11839:-12913

I’ve just signed up to Now TV and can’t seem to watch anything. I keep getting: Error code CVF:-11839:-12913.

Any idea what this means?

7 Replies
gavs82008
Legend 5
Legend 5

@Doglover 

What device?

When you say anything, is that live TV or on demand or both?

FYI that I do not work for NOW, just a NOW customer trying to help
Doglover
Mentor

I’ve only subscribed to the movies and it doesn’t seem to let me watch anything. It’s through the app on an iPad Pro.

Doglover
Mentor

I’ve only subscribed to the movies and it doesn’t seem to let me watch anything. It’s through the app on an iPad Pro.

deMelo
Advocate

Had the same error tonight, drove me mad. Seemed to be because iPhone was waiting an update. All ok now. 

TW1
Advocate

Hi. I’ve currently got this same problem. I can watch on other devices but not on my personal iPhone. I’ve logged out, updated the app. But nothing has worked. Did you figure out the problem? 

Doglover
Mentor

Yes I just turned my iPad off for a few minutes and then on again and it worked! 

TW1
Advocate

Haha thanks. That just worked for me. Online chat said my location was showing in a different country. So switching my phone off must have reset my location.