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Mentor

“Sorry, something went wrong” error

I keep getting the “Sorry, something went wrong” error message - it happens every few minutes!

 

I’ve turned off the power to the Now TV smart box, restarted the router and performed a factory reset - none of it worked. I’m still getting the “sorry, something went wrong” message.

 

It happens whether I’m watching live tv or a playback. If I’m watching the latter, it doesn’t remember where I was and starts again from the beginning. Why else can I so as it’s extremely frustrating?

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Advocate

Re: “Sorry, something went wrong” error

I've been getting same problem. Happening about every 10mins tried reset but still not working

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Legend 5
Legend 5

Re: “Sorry, something went wrong” error

Hi @GeorgieM75 

 

Seems to be happening to quite a few people over the last day or two.

 

Here's one typical thread.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Something-went-wrong/m-p/544950#M1641... 

 

Just wondering what NowTV box version do you have and did your box get a software update recently from OS 9.2 to 9.3 ?

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Mentor

Re: “Sorry, something went wrong” error

It’s not happening on my either my phone or tablet, it’s happening when watching the TV. 
I’ve had the box for over 2 years now - not sure which version/model it is??

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Legend 5
Legend 5

Re: “Sorry, something went wrong” error

Hi @GeorgieM75 

 

Would it be this box in the picture below or the box with the NowTV blue or pink logo on the top casing ?

 

When you go into the box settings under Systems, then about it should show the software version number.

 

Have you tried going into Apps Store, then click on the NowTV App, then click on "Go to App" to see if the error message still happens from there (can't check myself because i am not encountering this message on my newer NowTV 4K Smart Box).

 

98e73a3b855697a6612136111777818f-1200-80.jpg

 

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Mentor

Re: “Sorry, something went wrong” error

Hi @schnapps 

 

It’s the box with the blue logo on top and it’s device number is 4500SK (which means absolutely nothing to me 😆). Can’t seem to locate the software version in setting though?

I’ve not tried going through the apps, but will try that now. 

 

Georgie

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Mentor

Re: “Sorry, something went wrong” error

@schnapps 

 

I found the software version:-
    9.3.3 • build 4104-16. 

Does that mean anything to you?

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Advocate

Re: “Sorry, something went wrong” error

I am having the exact same issue on my smart box aswell to the point we can't watch a programme as it keeps happening so often!! It doesn't say we need any updates either 

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Mentor

Re: “Sorry, something went wrong” error

Very frustratingly, the same problem is happening through the app on the TV as well.

 

I can’t even call customer services as they don’t have call handlers for TV issues, only broadband issues. Can honestly say I’m very disappointed with the service - or lack of! 

I’ve submitted a complaint, so now I guess I just have to wait. 

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Mentor

Re: “Sorry, something went wrong” error

I've just done live chat and was told that there is a software problem which is being worked on urgently.