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schnapps
Legend 5
Legend 5

Re: Something went wrong

Hi @Jainayre 

 

Here's the link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

Click on the green chat button, should the chat button not open for you then try a different internet browser.

 

If you are still having no joy with live chat, send them a message instead using the web form highlighted in blue text on the same link above.

 

I have also flagged this thread up plus others to the NowTV Community Manager, who hopefully will pass this info on to the relevant NowTV Dept to investigate and hopefully fix.

schnapps
Legend 5
Legend 5

Re: Something went wrong

I don't have this error message myself on my NowTV 4 K box or have an older NowTV black box to try out, but just wondering did your boxes have a recent firmware update in the last day or so from OS 9.2 to 9.3 ?

 

Also because i haven't got the problem my end to test out, what happens if you go to Apps Store, then select and click on the NowTV App, then click on Go to App and watch NowTV from there.

 

Does it still flag up the "Something went Wrong" message ? 

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MiffedMoana
Advocate

Re: Something went wrong

I have exactly the same problem. I'm using a Roku box, live chat had me do all the resetting of routers etc which I had already tried they then gave me the secret screen access code for Roku to force it to update and it still doesn't work.

They will apparently pass it to tech team who will contact me via email.

caz2908
Newbie

Re: Something went wrong

I have tried everything, but within 10/15 minutes of watching movies or entertainment I keep getting 'sorry, something went wrong'. Re-set the Roku, everything that has been suggested I've tried and its still happening

caz2908
Newbie

Re: Something went wrong

Looks like its a problem streaming via Roku, a lot of people having the same problem on Facebook

Leanne82
Advocate

Re: Something went wrong

I'm having the exact same problems as well ive tried everything and its defo not my now tv box. Its hardwired and cant be anything to do with the internet. Its annoying though trying to get through to anyone

UnhappyViewer
Observer

Re: Something went wrong

Hi

 

What is going on?  I can see twitter alight with issues watching / logging in.

 

Its not the broadband, its not talk talk, its not only roku box, cannot login / watch on PC app either.

 

constant asking for username/password

 

No internet issues ( work from home, working fine )

 

Not the router

 

No changes made

 

Nothing working in regards to NOWTV

 

do we get refunds as some of are forced to by the sports package and have no interest in football and only watch the F1?

 

Thanks

Birdlives
Observer

Re: Something went wrong

Add me to the list...'Something went wrong'.  No help chat, no customer service, no hope!!

sdan10
Scholar 3

Re: Something went wrong

look at help centre now tv are working on fix its in bold red at top of page

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DiF52
Mentor

Re: Something went wrong

How do I check if it has had an update?

I have not tried the App, I will do that later today and see if it happens there. If it does not .... what is that telling me? Thank you

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