21-08-2017 20:03
Hi all, new user and first post here - I've done some googling and can't find this issue posted anywhere else.
I got a new Now TV Smart box last week and when I hooked it up to the TV I got no output - no sound, no picture. The box is powered up and pressing the remote causes the LED to flicker so it seems like the box itself works.
I tried it in various HDMI ports in the TV and with other HDMI cables which work with other devices, no joy. Contacted NowTV and they sent me out a replacement box.
I've just had the exact same experience with the replacement box, so I'm thinking the issue is something to do with the TV setup.
Its a Toshiba Regza which I have had for 8-10 years, but I've never had any issues with it. One fairly odd side effect is that when the NowTV box is connected to (e.g.) HMDI 2 and my Sky box is plugged into HDMI 3 I either get no signal on any of the HDMI channels, or Sky on all of them. This doesn't happen when I have a Chromecast or Playstation plugged in rather than the NowTV.
I don't have another TV to test the NowTV box on.
Solved! Go to Solution.
21-08-2017 20:15
@Anonymous User
Another forum member on here had the same problem with the smart box and a Toshiba Regza older TV.
The only way to get the smart box to work was unfortunately connect it to another TV set to allow the smart box to complete a software update.
I know you mentioned your haven't got a second TV, but could you take the smart box to a friend of family members house just to allow the box undertake a software update (don't need to connect the smart box to TV aerial, just need a TV with HDMI port and the internet).
21-08-2017 20:15
@Anonymous User
Another forum member on here had the same problem with the smart box and a Toshiba Regza older TV.
The only way to get the smart box to work was unfortunately connect it to another TV set to allow the smart box to complete a software update.
I know you mentioned your haven't got a second TV, but could you take the smart box to a friend of family members house just to allow the box undertake a software update (don't need to connect the smart box to TV aerial, just need a TV with HDMI port and the internet).
21-08-2017 20:24
Thanks - found that other question here:
21-08-2017 20:27
@Anonymous User
Yep, that's the other forum member who had the same problem with the smart box and a Toshiba Regza TV
21-08-2017 20:29
Is there any way to trigger the update from a computer, via the USB port on the box?
21-08-2017 20:31
@Anonymous User
Nope, you need a TV Display or Computer monitor with an HDMI input sorry
21-08-2017 20:39
Hi @Anonymous User,
Is there another TV you can temporarily connect your 'smart' box to?
If so, when you go through the 'smart' boxes set-up options, make sure you select the 'Display type' output setting to '720p' and not '1080p'...
Cheers
21-08-2017 21:47
Ok, thanks folks - I'll need to take it into work tomorrow and plug it in to a monitor. Will try upgrading the software and changing the output.
22-08-2017 20:46
Updated the box at work and that has done the trick. My TV does support 1080p so I didn't need to switch it to 720p in this case.
Thanks for your help folks.
That previous question with the same issue was over a year ago - NowTV need to start shipping these boxes with a more recent software build.
19-04-2018 15:00
Thank you for this. Had the same problem, same make. Connected to a different tv and set up worked fine. Reconnected to the Regza and all is fine. Thank you.