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Mamudou
Occasional Poster

Re: Live chat/ help

Can I get a refund please?
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Danni2
Occasional Poster

Re: Live chat/ help

Hi there I have been getting charged a few times and I don't understand why
I have cancel my Pass and when I click on my passes it says no avaliable passes and when I click on payments it says no up coming payments or previous payments but am still getting charged and I have photograph proof that I am off my bank
I would like this resolved and a full refund or am taking this further
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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

Hi @Danni2 

 

Have a read of this helpful article, as it sounds like this might apply in your case.

 

 


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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

Hi @Mamudou 

 

Sorry, but this can’t be solved by repeatedly posting in the Community 😞

 

I gave you advice on what to do several posts ago, and you need to look back at it, and follow it, if you want your issue resolved.


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Danni2
Occasional Poster

Re: Live chat/ help

Hi there thank you I have read the article but when u signed in I went to
my details snd when I clicked on card details it states
Sorry they are no card details been registered to this account please
register yiur details or somthing like that

So it states there's no details and three hasent been any previous payments
of current
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RoyB Mentor 1
Mentor 1

Re: Live chat/ help

@Danni2 

 

Which does seem to strongly indicate that, as described in that article, you have a second account on the go, which is the one being charged.

 

So you would have to try and remember what that account name and password were, or dig out old emails and/or documentation about it, and log on to that account to see the relevant payment history.

 

But I think it may be much easier if you go to Live Chat, as I described above in an earlier posting, and work out with them what these account details are, as they will know which account they are charging you for.


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Cj21
First Poster

Re: Live chat/ help

I cant get free trial on sky cinema says i have had it but i dont 

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nroadband
First Poster

Re: Live chat/ help

my internet off

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Cheza
First Poster

Re: Live chat/ help

up! pay for fibre plus, get 0.5 mbps!  why

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ashleyleanna
First Poster

Re: Live chat/ help

How do I speak with someone via live chat

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