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Anonymous User
Not applicable

Unable to sign in

Only for Game of Thrones I bought the tv stick with 2 months entertainment pass offer £19.99.


After setting it up on my TV it won’t let me sign in and keeps coming up with a red error message at the top saying, “Oops something went wrong. We couldn’t log you in right now please try again later.”


I tried resetting the WiFi and stick a few times and tried again later but still not working. 


No number to call anyone got any ideas?





Legend 5
Legend 5

Hi @Anonymous User 


I would try switching the power off to your router for about 30 minutes to see if that fixes it.


If no joy maybe factory reset the stick by going into the stick menu settings where you will find an option to factory reset it.


Otherwise see if live chat can help from the link page below.


Anonymous User
Not applicable

I have this problem too. The Live chat is scripted rubbish.


I bought a 4k smart box and a smart stick. It's an absolute joke you can't physically talk to someone to fully explain your problem.


Can't watch anything at all now as the site just gives the same messages as the OP said

Anonymous User
Not applicable



I also have this problem.  All worked OK last week but now it doesn't.


Did you manage to resolve it at all?