01-10-2020 21:36
I was hoping to resolve this issue by talking to someone in the online chat, but noone is there whenever you click on the link for a handy technician!
Basically my remote has stopped working, been about a week now, I've changed the batteries, I've reset various things, the conclusion is, the remote is dead, so I need a new one. My son thinks we've had the now tv stick about 2 years, so it's not under warranty and I'm happy to pay for a new remote, I'd just like to be able to actually ask someone for one and get it sent to me, because I have NowTV and cant actually use it, just stare at the home screen and nothing happens!
Help much appreciated on contacting someone!
01-10-2020 21:44
@Anonymous User
This link will take you to Live chat and not the “bot”
https://help.nowtv.com/article/how-to-submit-a-complaint
01-10-2020 21:47
Thanks for that! I assume I have to get lucky to get someone though, as when I click to talk to someone nothing happens, I'm assuming they're all busy at that moment, and I just have to keep trying?