Showing results for 
Search instead for 
Did you mean: 

Remote control

I've lost my old remote control, I think it's gone out with the rubbish, I need to order a new one how do I do this, I ordered a remote on Amazon but it didn't work, it did say all I need to do is add batteries and it will work on my tv, it didn't work 

Legend 5
Legend 5


Do a factory reset to the box.

FYI that I do not work for NOW, just a NOW customer trying to help


Remote control for what? One for your TV would be nothing to do with Now.

But if you are talking about a remote for the original Now Stick, then most of the ones offered on Amazon for £10 or so won’t work (and give you fair warning they won’t work) and any that will work are so wildly overpriced that you would be better off getting a new Roku Express instead.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.