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Anonymous User
Not applicable

‎27-10-2019 17:48

Remote doesn't work

I'm on my second now tv stick. The remote doesn't pair. It sometimes works but takes a really long time to pair. App on phone as remote works fine straight away. I've tried re-pairing it, which took several hours. Took it back to the shop and swapped for a new one but now I'm having the exact same problem. Really frustrating. It just doesn't do anything. Any advice?

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1 REPLY 1
RoyB
Legend

‎27-10-2019 21:22

@Anonymous User 

 

Is yours by any chance a plasma TV?

 

Or do you by any chance have some smart (Hue-type) lightbulbs, or LCD/LED ones in the room?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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