Now tv app and home missing

[Anonymous User]

Hi 

my now tv stick is missing the now tv app and also the home display. I have tried a few things already like . 

Factory reset 

turned it off and back on 

reset via button on stick 

checked for updates

downloaded the now tv app from the store again so it’s on my apps but still will not start and still no home screen 

any ideas ?? 

Also no error code 

[Anonymous User]

No it was not a update I had to buy a now tv stick to replace my old now tv box never found out why 🤷‍♂️ .