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Chriscc
Newbie

‎08-12-2023 20:21

Boost tv

I have tv boost but for some reason it's not letting me watch sky sports on two of my 3 devices keeps saying account not recognised even though I pay for sky and watch it OK on my home device anyone help?

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5 REPLIES 5
redchiz1
Champion 2

‎08-12-2023 22:53 - edited ‎08-12-2023 22:55

I think "device not recognised" is an issue separate from having the Boost. What device is it and have you tried resetting it and/or uninstalling and reinstalling the appropriate app and signing in again? 

RoyB
Legend

‎09-12-2023 20:31

In response to redchiz1's comment

@redchiz1 

It was reported as ‘account not recognised’, not ‘device’.

@Chriscc 

This being so, I suspect that you are correctly logged in on one device, but are using wrong account details when trying to sign in on the other two.

Go to Settings/My Account on your ‘home’ device and look to see what the account name shown there is.

Is that the account information you are inputting on the other two devices? If not, try again with what you now know your account name to be.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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redchiz1
Champion 2

‎09-12-2023 21:01 - edited ‎09-12-2023 21:02

In response to RoyB's comment

@RoyB 

Quite right, simply slack typing on my part. And that is what I was driving at. 

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RoyB
Legend

‎10-12-2023 8:21 - edited ‎10-12-2023 8:22

In response to redchiz1's comment

@redchiz1 

Yes indeed, it doesn’t sound at all like a Boost problem.

But hardware, software, wetware - together we have all the bases covered 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
gavs82008
Legend 5
Legend 5

‎09-12-2023 12:48

@Chriscc 

Some great questions and tips to try resolve it from @redchiz1 

What do you mean by home device?

FYI that I do not work for NOW, just a NOW customer trying to help
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