14-03-2022 17:01 - edited 14-03-2022 17:02
Hi,
about a year ago my remote stopped working so I downloaded one on my mobile. Paid a years subscription.
that’s run out and I’ve just received a new remote I purchased off Amazon. No pairing button below the buttons.
now Stick is also just flashing.
any ideas how to pair my new remote would be gratefully received please 🙏
14-03-2022 17:14
Hi @Anonymous User
Forgot to ask, have you got an Amazon link of the replacement remote you bought.
Most of the replacement remotes on Amazon are for NOW boxes or Roku players that operates off infra red and not direct wifi like the NOW Stick.
14-03-2022 17:26 - edited 14-03-2022 17:27
Hi @Anonymous User
Out of curiosity have you still got the old original NOW Smart Voice Remote that came with the Stick ?
If so try following these instructions carefully and i find from my experience it's important to use fresh new batteries and disconnect the usb power cable from the Stick to allow it to power off.
Also until you have a functional working remote, make sure you don't factory reset the Stick (otherwise you will not be able to continue to use the Roku Remote App off your smartphone).