No Apps Working

[Anonymous User]

I’m really stuck and tried everything including resetting Internet and Now TV Stick. 
The only app working is Netflix. I had paid for a movie pass but none of them will play (was working fine until a few days ago). The screen goes black then eventually puts me back to the home

screen. 

I can’t use iPlayer, channel 4 player

etc. They just go blank. Same

problem for live TV.
My internet speed is 35.4 although the stick says the signal is fair it’s right next to the router. 
Any help would be great. Thanks 

[gavs82008 · Accepted solution]

@Anonymous User 

Have you tried to set the Stick back to factory settings?

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

[Anonymous User]

Yes, I’ve done a factory reset on it. Thought I’d download the app on my phone as that uses my other WiFi band running at 85mb, the same thing happens. 

[gavs82008]

@Anonymous User 

Best option to jump onto Live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click 'chat to an advisor'

[Anonymous User]

Thank you. All sorted now. Not quite sure what the problem was but it seems to have resolved itself. I turned my broadband and everything else off at the mains before I went to bed and this morning it’s all working as it should. Thank goodness. Thanks for the advice.