15-08-2019 14:34
Hi. I’m new to Nowtv and have a stick with a smart remote.
I cannot wake up the stick after auto power off unless the power cable is unplugged and reinserted.
I’m sure it use to work when I first got the stick but now the only buttons that work are the Tv off, and volume when it has powered off.
I have re installed the stick as advised in the troubleshooting.
Any ideas, other than turning off auto power off ?
15-08-2019 17:12 - edited 15-08-2019 17:14
Hi @Anonymous User
If it was me i would go into the stick menu settings under System then Power and re tick Turn Power Off after 4 Hours.
Then go into System settings again and under Control Other Devices re tick again the 1 - touch play.
Then go into your television menu settings and re enable the HDMI CEC control feature.
If the stick doesn't awake from a touch of a button on the smart remote (excluding the on/off standby & volume buttons which are designed to be used with your television only).
Then maybe try steps 6 first on this linked trouble shooting guide and if it still persists maybe try a full factory reset by following step 2 on the link but instead of holding in the reset button for just 6 seconds try holding in the reset button on the stick for about 15 to 20 secs.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick