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Nowandthen2
Mentor

Now Stick display goes black after Now logo appears

I have a Now Stick, with current firmware. It works happily on one TV in the house. I have just tried to connect it to the TV that I used with my Now White Box and i currently connected to a Roku 4200 box which has worked fine for many years. The TV is a Toshiba 42hl57-42 - details here https://www.cnet.com/products/toshiba-42hl57-42-lcd-tv-hd/

 

When I power up the Now Stick I get the blue NowTV logo, a spinning circle for 5-10 seconds, and then the TV goes black.

 

I have done a reset, and plugged the stick into the other TV and I see it is in the language setup stage. When I plug it into the Toshiba TV and press the back button on the remote I hear a 'burp' noise which I usually hear when at the Main menu and try to go back.

 

Has anyone had this issue? Any help would be gratefully received. The Euros are starting soon! 😉

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gavs82008
Legend 5
Legend 5

Re: Now Stick display goes black after Now logo appears

@Nowandthen2 

When you say that you have done a reset, do you mean that you have done a factory reset to the stick itself?

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

 

 

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schnapps
Legend 5
Legend 5

Re: Now Stick display goes black after Now logo appears

Hi @Nowandthen2

 

What I would try is on the television that the Stick is currently working on, go into the Stick menu Settings and under Display select 720p.

 

Then swap the Stick onto the Toshiba television.

 

If that doesn't work go into the Toshiba menu Settings and see if it has an option for CEC HDMI (Regza Link) and switch it off to see if that makes any difference.

 

Also should you be using an external HDMI switcher box then bypass it and plug the Stick directly into the HDMI port on the television.

 

If the Toshiba television has more than one HDMI port, then try them all. 

Nowandthen2
Mentor

Re: Now Stick display goes black after Now logo appears

Yes, pressed reset button for 30 seconds. Then plugged into working TV (RCA), and went through setup and update. Returned to Toshiba, logo appears, and then goes black.

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Nowandthen2
Mentor

Re: Now Stick display goes black after Now logo appears

Will try 720p as suggested, although Toshiba is a 1080p screen.

 

Stick is plugged directly into Toshiba HDMI port, and I have tried the stick in both of the two HDMI ports - same result.

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schnapps
Legend 5
Legend 5

Re: Now Stick display goes black after Now logo appears

Hi @Nowandthen2 

 

According to the link you posted the Toshiba spec says 720p.

 

Also see if there is a Regza link HDMI CEC setting in the Toshiba menu that you can switched off to see if that forces a picture on the television screen when using the NOW Stick.

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Nowandthen2
Mentor

Re: Now Stick display goes black after Now logo appears

Set stick to 720p on working TV, moved stick to Toshiba - problem persists

 

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Nowandthen2
Mentor

Re: Now Stick display goes black after Now logo appears

There is no HDMI setting for CEC Regza

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Nowandthen2
Mentor

Re: Now Stick display goes black after Now logo appears

Roku box settings while connected to Toshiba TV shows 1080p HDMI 1.4

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gavs82008
Legend 5
Legend 5

Re: Now Stick display goes black after Now logo appears

@Nowandthen2 

Just being nosy. 

 

How long have you had the NOW stick for?

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