21-01-2018 17:12
30-12-2018 16:51
I did this and whilst initially it worked after about 30 minutes “Lost Connection”, so went down the wireless guest connection route which works but I don’t see why I should now, after many months without problem as wired connection, change to wireless, not the best connection, slows down WiFi speed in the household and there’s no problem with my set up but Now TV’s, therefore shouldn’t they resolve !?
30-01-2018 18:16
02-03-2018 20:42
Hi, this isn't just a problem with Virgin. We have BT and this has just started to happen with our now TV box. Very frustrating !
01-02-2018 9:48
10-02-2018 15:13
12-02-2018 20:53
Hi MikeyBee,
I believe I've resolved the problem, using the various ideas in a few posts above. Unplug the ethernet cable from the "smart"box (otherwise it uses that as the default connection every time it turns on). Go to Advanced Settings and reset all network connections. Then connect to the wifi guest account you've set up on your virgin router.
Should now be fine. I did a factory reset, but that didn't seem to help (beyond allowing me to connect my "smart"box via wifi, whcih it wouldn't do before).
Hope that's useful.
30-04-2019 17:42
just did all you said and it works THANKS, got no where with Nowtv just wasted 3 hours of my life chatting getting timed out on chat then going through whole process again. The customer service should be embarrassed its abysmal, sent an email complaint but, obviously, no reply. Thanks again
27-02-2018 10:01
Just wanted to add that I am also having the same issue with the signal dropping out. I am also on Virgin Media. However, I am using the Now TV app via the PS4....
Am going to try the guest account WiFi connection as suggested by others, but wanted to give a heads up in case other app users are also having trouble 😡
28-02-2018 8:04
27-08-2018 8:00
This worked for me